The rabbit hole of email goes deep, often descending in a spiral of confusion. While all relationships are different and company requirements vary greatly, there are some quick wins to aim for and mistakes to avoid.

If you're handling personal email, Inbox Zero is a good principle - clear all emails from your inbox before the end of the day, or else Snooze them and attend to the email at a date in the future (if you're email client doesn't allow for Snoozing, you're missing out). Snoozing an email to the next day is totally . . .